Refund Policy
30-Day Guarantee
Thank you for shopping with Infos Plat.
All online purchases (excluding lingerie, swimwear, jewelry & accessories, and final sale items) can be returned within 30 days of the delivery date.
Customers are responsible for the return shipping costs.
All returned items must be unworn, undamaged, unwashed, and include all original labels, in the original packaging. If these conditions are not met, the buyer will be responsible for any fees, and no refund will be issued.
We do not accept returns that are sent back without prior notification. The address on the parcel is not an approved return address. Packages returned without an authorized return address from our customer service team will not be refunded. We do not offer Freight To Collect (FTC) service for returned packages. Return shipping costs are non-refundable.
Return Process:
Contact our customer service team at service@infosplat.com to request a return.
Once we receive your request, our customer service team will provide detailed return instructions via email. Please follow these instructions to complete the return.
After we receive your package, a refund will be processed within one week. You will receive an email confirmation once the refund is processed. Please note: If you paid by credit card, it may take 1-2 weeks for the refund to appear, depending on your credit card company.
Cancellation Policy
We accept cancellations for orders that have not yet been shipped or produced. If your order is canceled before shipping, you will receive a full refund. Refunds are processed within 7 days.
We cannot accept cancellations for orders that have already been shipped.
Refunds will be processed within 7 days after approval.
Contact Us
If you have any questions or concerns, feel free to reach out to us:
Email: service@infosplat.com